Notice of Nondiscrimination

Prime Home Health and Companion Care complies with applicable federal and state civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or any other legally protected status.

Filing a Complaint

If you believe that Prime Home Health and Companion Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, or other protected status, you can file a grievance by contacting:

Kristin McHugh, RN – President
Phone: (413) 525-0155
Contact Form
296 N Main St
East Longmeadow, MA 01028

You can file a grievance in person, by mail, or by email.

You can also file a civil rights complaint with:

Massachusetts Commission Against Discrimination (MCAD)
One Ashburton Place, 6th Floor
Boston, MA 02108
Phone: (617) 994-6000
TTY: (617) 994-6196
https://www.mass.gov/orgs/massachusetts-commission-against-discrimination

If you receive Medicaid or other federal assistance, you may also file a complaint with:

U.S. Department of Health and Human Services – Office for Civil Rights (OCR)
https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf